Lost access to your streaming services? Can’t remember your logins? At Brocky’s TV, we specialise in helping you recover your accounts, organise your passwords, and get everything working again—simply and securely. Call 1800 588 688 or book online today.
Tired of Password Problems on Your TV?
You sit down to relax and watch your favourite series, only to be greeted by a login screen asking for a password you can’t remember. You try a few guesses. Nothing works. Now your account is locked. Sound familiar?
Whether it’s Netflix, Stan, Prime Video, or Disney+, streaming services only work when your accounts are in order—and that’s where many people run into trouble. If your login details are missing, forgotten, or spread across multiple devices and emails, it’s easy to feel overwhelmed.
That’s where we come in.
At Brocky’s TV, we help Sunshine Coast residents take back control of their streaming accounts. We recover your access, organise your logins, and explain everything clearly so you can enjoy your TV again—without frustration.
What Causes Account Access Issues?
Today’s TVs aren’t just TVs—they’re Smart TVs that rely on logins and WiFi to function. And every app or service you use may require:
- A valid email address
- A unique password
- A backup recovery method
- Software updates
- Syncing across devices
If even one of these is out of sync, you can lose access to your services.
Here are common reasons we’re called to help:
- Forgotten or mixed-up passwords
- Using multiple emails for different accounts
- Changing phones or email addresses without updating logins
- Locked accounts from too many failed login attempts
- Updates that signed you out of all apps
Our TV Account Help Service: What We Do
We make the whole process simple, clear, and organised.
1. Identify All Your Services
We help you list every streaming app and connected service you use—from Netflix to YouTube, ABC iView, Disney+, and more.
2. Recover & Reset Logins
If you’re locked out, we recover your accounts using recovery emails, SMS codes, or account verification. If your email has changed or been forgotten, we track that down too.
3. Organise and Document
Once all accounts are restored, we document your login details in a clear, simple reference guide you can keep for future use.
4. Show You How It Works
We explain how to log in, what to do if it happens again, and where your passwords are saved—no tech jargon.
5. Optional: Store Securely
If you like, we can help set you up with a secure way to store your logins digitally so they’re always at your fingertips.
More Than Just Netflix
People often call us because they can’t log in to Netflix—but that’s usually just the start. Other services may also need fixing, including:
- Prime Video
- YouTube
- Binge
- Kayo Sports
- Apple TV
- Stan
- 7Plus, 9Now, SBS, ABC iView
- WiFi and Router Logins
- Smart TV software accounts like Google or Samsung
We take care of it all so your system is working fully again, not just partially.
Who This Is For
- Seniors who are unsure how to manage logins
- Families with shared accounts and multiple devices
- People who have moved house or changed providers
- Anyone tired of guessing passwords or relying on old notes
No matter your experience level, we explain everything in simple language and treat each job with patience and care.
A Real Example from the Sunshine Coast
We recently helped a client in Buderim who couldn’t access any streaming apps after a power outage. None of her passwords worked, and she had five email addresses over the years.
Our team visited her home, determined which accounts were active, reset the passwords, and linked them to one secure email account. We created a written login sheet and showed her how to access everything with one password manager.
Her TV now works perfectly, and she no longer needs to worry about forgetting passwords again.
Why Choose Brocky’s TV?
We’ve spent over 15 years helping Sunshine Coast residents get the best from their TVs. We know Smart TVs inside and out—and we’re not just a tech company. We focus on service, clarity, and making things simple.
With Brocky’s TV, you get:
- Fast, friendly, local service
- On-site assistance from experienced technicians
- Clear written guides for every login
- Recovery of even the trickiest accounts
- One-on-one help in the comfort of your own home
You won’t have to deal with call centres or confusing online help articles. We do it all for you, and make sure you understand how it works before we leave.
Keep Things Simple for the Future
Once we’ve restored your accounts, we can help you stay organised going forward. Ask us about:
- Creating one secure email to manage everything
- Setting up password managers
- Writing a full account guide for your household
- Tips to prevent getting locked out again
It’s all about giving you peace of mind—so your entertainment setup stays reliable and stress-free.
Ready to Enjoy Your TV Again?
No more login errors. No more password confusion. Whether you’ve lost access to Netflix, Prime, or your entire Smart TV system, we’ll fix it once and for all.Call us on 1800 588 688 or book online now. Our friendly team will come to your home, restore your streaming access, and make sure everything works just the way it should.