Brocky’s TV Feedback

 

Thank you for choosing Brocky's TV, Please complete the Feedback form below to let us know where we can improve, or if we are on the right track. (This will be emailed to Brock Aspland for review, thanks for taking the time)

Feedback Form:
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A WORD FROM OUR CLIENTS

We would just like to thank you guys for your excellent service today. Your technicians did an unbelievable job on the installation of our tv and surround sound. Will definitely be recommending you to all our friends and we will certainly be using Brocky’s in the future. Thank you so much.
Kind regards, 

-Daniel & Hayley H (Nambour)

I recently used your company for the first time. I would like you to know that It was a pleasure to deal with your friendly staff both over the phone and in person. Cameron was polite, understanding and fixed my problem in no time. It is good to see that old fashioned service and friendliness still exists in your company. As a result I am sending you masses of bouquets. Thank you, I am very glad I chose Brocky’s and I will definitely use them again.

-Linda Hewlett (Pacific Paradise)

Paul McLaughlin connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“He was a brilliant technician and very helpful.”

-Paul McLaughlin (Minyama)

I recently had 1 of your techs fix a problem with a power antenna, he did a good job,

Ian Lees (Southport)

Karen Cameron connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“Brock was fantastic! He was friendly & honest as we’d had other trades come & look at the job who quoted us on things that didnt need repairing, Brock explained what really needed to be done & got the job completed in a timely manner.”
Karen (Mudgeeraba)

I loved your technician’s service, he was patient and showed me everything I need to know, then he wrote it all down. I transferred his instructions to word. made a hard copy, and laminated it. So easy to access Thanks guys You are tops!

Lee Kvist (Tugan)

Recently purchased a new Samsung 4 k 55″ curved screen TV from Brockys. A very pleasant experience. We would not of been able to set up the new TV effectively without the expert help from Brockys TV. Their knowledge and experience of local TV reception has taken our viewing to another level We cannot recommend them highly enough.  

-Colin (Parrearra)

Harry connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“They did what they promised. They were very professional, never done this kind of job (Mobile Phone Booster Antenna Installation) but they did it according to the instructions written on the manual. And it’s working absolutely!”

-Harry (Bundall)

Hi Brock Just a quick acknowledgement of our appreciation. This statistically has one of the worst customer service records in Australia. It amuses me to hear lazy customer service businesses complain about how tough it is. The answer is so simple – just provide the expected level of customer service (or better)! You guys more than tick all the boxes!

1. Fast and information-rich response to our original enquiry – with firm prices.

2. You actually turned up on the day to quote.

3. You even turned up within the timeframe provided to us.

4. We approved the quote on the spot. We didn’t expect you to start and complete the job on the spot. (A very professional technical installation at that.)

5. No blow-out of the quoted cost. 6. Cleaned up afterwards – including sweeping the floor. 7. Left easy-to-understand instructions.

You set the benchmark for service!  

-Garry and Aleida (Coolum Beach)

Brocky’s TV Service has always been a prompt same day service and all technicians are very professional, polite, friendly, happy and efficient, always giving us incredible service. I highly recommend Brocky’s TV Services to anyone. They have never let us down. They are the best.

Eleanor – Pelican Waters

Am very happy with the service. your tech (sorry can’t remember his name) was very pleasant and efficient.

-Tom, (Carters Ridge)

We have just redesigned the lounge room and Luke from Brockys organised a complete setup of all our media gear and rewiring of system. Luke is a professional and polite technician & not only did he organise our sound sytem he tagged and labelled all the chords in the back of the system as well for easy identification. Brockys Tv Installations is professional, polite to deal with and Luke the technician is extremely knowledgeable, intelligent and well organised. A written report was given to me for the work completed and any other recommendations.

Jo (Wurtulla)

Dinnese connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them.

“I was very happy with Brocky’s excellent service.”  Dinnese (Tweed Heads)

We recently moved to hunchy from nort queensland only to find no tv reception at all being an electrician I thought I would give it a go but only to waste a lot of time and money As brockys had come very highly recommended I gave them a call that same afternoon Cale turned up and had the job working perfectly in 30minutes good on you Brocky!

-Ian (Hunchy)

Your TV repair man (sorry forgot his name) was FANTASTIC. So helpful and made me realise how ripped off I was treated two years ago by another company. Your Tech certainly knows what he is doing, so presentable and friendly. I will certainly be recommending your Company.

Diane (Maroochydore)

I would like to take this moment to congratulate you on the professionalism of your organisation.

The technicians showed up as scheduled, knew what they were talking about, advised on a suitable solution for our particular circumstances, worked efficiently and did as much as they could on that first visit, They scheduled a follow up visit to complete the installation and once again showed up on time and got things working. Regards,

Marianne (Sun Coast)

Hi Brocky,
And yet again, heaps of thanks for getting one of your smart young operators out on Xmas Eve and thus relieving the need for murder ! Poor old bugger, he can’t help getting old but he can help getting careless !
Have a good year,
Gratefully,

-Brenda (Maroochydore)

We just wanted to let you know that we were delighted with the level of service we got from Luke and Cale when they came to our place. Luke was very methodical in his approach to diagnosing our TV reception problem, made recommendations and gave us a precise costing. Cale showed me how to use the HD recorder that he installed and tuned for us, instruction books can be so confusing. In the course of attending to our reception woes they had to move the piece of furniture that the TV sits on and took care not to make any scuffs on the polished boards (very much appreciated!). Both of these young men were professional and polite and are an asset to your business.

-Mike & Debbie J (Nambour)

Thank you for sending Cale and Daniel to sort out our tv reception problems – they are talented tradesmen and a real value to your business – when we buy our next tv we will request that they do the installation. They are an asset to your business. Thank you!

Susan C (Mt Coolum)

A quick note to say how thrilled I am that Roger has been able to sort out my Foxtel problem. He could certainly teach them a thing or two with regard to customer service and product knowledge. A more polite young man I’ve not come across in a long time – he is a credit to your company. Best wishes,

-Sue (Kings Beach)

Thanks Brock,
It’s the second time I’ve used your services and I’ve been happy each time. As an oldie and a total wood duck when it comes to anything automated, I appreciate your business ideal/attention to the older ones amongst us.                                                     Your technician Roger, was polite, understanding and informative. I consider him a fine Brocky’s representative of what you state on 4CRB radio. Roger saved me the usual embarrassment of calling my son in England, to ask how to drive the new set. He also suggested I get an updated set top box from Austar/Foxtel, to take advantage of the new Philips TV and once I have that organised, I’ll call and arrange my next lesson.

I’d be happy to recommend your service to any of my friends.
Kind regards,

 -Jim (Cararra)

Josh was the technician. He was very polite, knowledgeable and didn’t waste time. Told me exactly what it needed without wasting my time or extra money and had it fixed straight away. Very reasonable price.

Gavin (Wurtulla)

Thanks for the repairs to TV antenna at Mooloolaba. Prompt courteous and competitive.

Kerry (Mooloolaba)

To All My Friends. Just letting you know we heard the ad for Brocky’s T V on the local community radio. We called him and he came and tuned our television. We are very pleased with his work. Regards,

Beverley (South Tweed Heads)

To Brocky’s TV,
I wish very much to send my warm thanks to you and particularly to Josh, who worked so hard to restore the best possible signal on my TV.
As a pensioner I do appreciate your service very much.
In a world where one can enjoy a moment of finding someone looking beyond “what’s in it for me” syndrome, I say thank you for that moment.
May you and yours prosper,

-Meg Hall (Mountain Creek)

Brocky’s TV did a good job. They were professional, courteous and made sure everything was fixed properly.

Grant (Buderim)

The service from Brocky’s TV was prompt, friendly and professional.

Helen B (Booroobin)

Brocky, Thanks so much for being so helpful in addressing my various queries following the installation of my new Samsung 55″ + DVD machine. I really appreciate your forbearance in putting up with my phone calls. With your assistance I seem to have resolved all my outstanding queries and should not trouble you too much in the future. Cheers,

Des Martin (Buderim)

We were delighted with the level of service we got from Luke and Cale. Luke was very methodical in his approach to diagnosing our TV reception problem, made recommendations and gave us a precise costing. Cale showed me how to use the HD recorder that he installed and tuned for us, instruction books can be so confusing. They also had to move the piece of furniture that the TV sits on and took care not to make any scuffs on the polished boards (very much appreciated!). Both of these young men were professional and polite and are an asset to your business.

 ~ Mike & Debbie (Nambour)

Thank you for sending Cale and Daniel to sort out our tv reception problems – they are talented tradesmen and a real value and asset to your business. When we buy our next tv we will request that they do the installation. Thank you!

 ~ Susan (Mt Coolum)

Daniel Hierzer connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them (Ormeau Hills)

Christina Cerasani connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them (Sunrise Beach)

Alison Everitt connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“Very pleased with their work, would recommend Brock’s TV to any one. Very polite, efficient, excellent.”

-Alison  (Chinderah)

Lyn Spiteri connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them (Oxenford)

Jane connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them (Upper Coomera)

Eileen McMath connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“Was very pleased indeed with the quick (same day) service and the efficiency with which it was done. All very professional. Would certainly recommend to others and will use again”  -Eileen (Mermaid Waters)

Grant Dybing connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“Brocky’s TV did a good job. They were professional, courteous and made sure everything was fixed properly.”  (Buderim)

Colin connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“Brocky’s TV was great. They were excellent. The job was really good. I will recommend them for sure. The TV is great.”

-Colin (Tweed)

Kathleen Deane connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

“Brocky’s TV were fantastic. The antenna has been fixed properly and they were helpful. I would recommend them!” -Kathleen (Kandanga)

Liz connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them

 

“Josh of Brock’s Tv was prompt and attended to resolve the issue to the best of his ability.”  Liz (Pelican Waters)

Michele Price connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them”Brocky’s TV was fine, his service was highly professional, skillful and I would be happy to recommend their services.” -Michelle (Sunshine Beach)

Tom corbyn connected with Brocky’s TV Antennas through hipages.com.au and we have confirmed that they would recommend them (Carters Ridge)
Brocky’s TV Feedback

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