Archives for August 2014

Gold Coast TV Tuning Assistance

 Gold Coast TV Tuning Assistance

The highest priority for Brocky’s TV from now until the 28th October Restack will be the retune and tuning of all televisions. During this time our team will be retuning televisions only for the 3 day period after the Restack on 28th October 2014.

Our antenna installations will be put on hold until 1st November 2014, and we appreciate your patience in this matter.

Brocky’s TV will still be fixing antennas, supplying new TVs at the best price, and installing new TV equipment up until, and after this 3 day period. Call us on 1800 588 688 and we will work in a time that suits you.

 

If you require assistance with the retune, Brocky’s TV will be offering two services:

sunshine coast retune
Call For a Technician’s Help

PHONE RETUNE (this will be available on the day of the retune only):

This will cost $33.00 and will involve a technician talking you through the retune process for one TV over the phone. Our technicians are well versed with your brand of television, and if you had good TV reception prior to the Restack, we will be able to talk you through how to retune your television. We Guarantee we will get your TV working 100%!

Please Note: This is not the free service provided by the government. This is a professional phone service provided by a local Australian business.

 

As you can understand, Brocky’s TV will be able to assist many more people over the phone on this day and this service will be operational after the channels come back on (expected to be 3:30pm to 9pm on Tuesday 28th October). Credit/Debit card required at time of booking. Call 1800 588 688.

 

 

sunshine coast retune
Our Technicians will come and tune your televisions

SERVICE CALL RETUNE (Available before the Restack, Book Early to avoid being without TV):

This will cost $99.00 and will be a full home service. This will cover the time to tune all the TVs, and DVD Recorders in your home.

We will do a ‘Manual Tune’ of your equipment. This will ensure that only the correct frequencies from the correct transmitters are tuned in for the avoidance of doubt and to reduce errors in the future.

Book this service now by phoning 1800 588 688 (limited spots available in the 3 day period after the Restack so book early).

*Please note; the Simulcast is available for North Gold Coast Residents only (Mt Tamborine Transmitter). Book your manual tune visit for before the 28th October and there will be no further change required after the Restack.

 NEED ADVICE? Call your local team on 1800 588 688

Gold Coast TV Retune

The Gold Coast TV Retune is happening on 28th October 2014. Frequencies are changing and all Televisions need to be retuned!

currumbin transmitter

Currumbin Transmitter

 

Our Television channels come from the Mt  Tamborine Transmitter (North Gold Coast Retune) and the Currumbin Transmitter. The frequencies from these transmitters will be changing on 28th October 2014.

This will mean that every television on the Gold Coast will need to be re-tuned after 4pm on this day.

Currently there is a simulcast of the channels (repeating the same channel on both frequencies for a period of time to allow for retuning).

 

mt tamborine transmitter

MT TAMBORINE TRANSMITTER

Gold Coast Simulcast

The Simulcast is provided and is able to be received from the Mt Tamborine Transmitter only (north Gold Coast; see image).

Anyone who is not confident in retuning their own TV, should make contact immediately. Request a Technician to come to your home and manually tune all your TVs to these new frequencies now; before the busy switch-off period.

Click Here to to contact us now

 

INSTRUCTIONS

Instructions on how to tune your TV will be found in your TV manual. For all those who are able, we suggest you read that manual and attempt to retune your own TV after this Restack only. 

It is important not to autotune your own TV before the restack! An Autotune will find too many duplicate channels. A Manual Tune only, should be done from now until the 28th October.

CLICK HERE FOR INFORMATION REGARDING ASSISTANCE IN THE GOLD COAST RETUNE

ANTENNA INFORMATION

The good news is that there is no need to change your antenna in most situations. We continue to use the UHF frequency as we have up to now. If you have poor reception before the Restack, then you will continue to have poor reception after this Gold Coast TV Retune period. This antenna system will need to be looked at. Call 1800 588 688 to discuss a booking time.

gold coast tv retunegold coast tv retune

Gold Coast TV Retune Background Information

The reason for this change, is actually a good thing. This change brings Australia inline with the rest of the world. Currently, our 4G network is up around 2100mhz, whereas the rest of the world (USA/EUROPE) have their 4G network operating on the 700mhz-800mhz range.

This 700-800mhz range is currently being used throughout regional Australia for local TV channels. On the Gold Coast our ABC, local 7 and NBN9 for example are all currently located above 700mhz. After the Restack and Retune, the government will then sell these higher frequencies to the phone companies. They will then move the 4G network to these frequencies.

This will, in the long run, make electronics cheaper. Being on the same system as the technologies in the USA and other countries, creating these devices will require less change before being imported. So in summary, it is a good thing that the Restack and Retune is happening, it will make our electronics life easier going forward!

For all enquiries, please contact Us at 1800 588 688 or CLICK HERE to book online